Privacy policy

Privacy Policy

Last updated: 12 August 2026

A P Group Pty Ltd (ABN 56 006 300 910), trading as National Computers ("National Computers", "we", "us" or "our"), operates the website nationalcomputers.com.au (the "Site").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit our Site, contact us, create an account, or purchase products from us.

This Privacy Policy is intended to comply with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent that they apply to us.

1. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

When you place an order, contact us, create an account or otherwise communicate with us, we may collect:

  • your name;

  • billing address;

  • delivery address;

  • email address;

  • telephone number;

  • payment and transaction information;

  • information relating to products you purchase or enquire about;

  • information you provide when contacting customer support; and

  • any other information you voluntarily provide to us.

We only collect information that is reasonably necessary for our business activities.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • time zone;

  • pages and products viewed;

  • search terms used on the Site;

  • referring websites;

  • information about how you interact with the Site; and

  • cookie and similar technology information.

This information may be used for website operation, security, performance and analytics.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order or make an enquiry;

  • when you create or use an account;

  • when you contact us by email, telephone or other communication methods;

  • when you subscribe to receive marketing communications;

  • automatically when you use our Site through cookies, log files, pixels, tags and similar technologies; and

  • from service providers that assist us in operating our business, where permitted by law.

Where practical, we will collect personal information directly from you.

3. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • processing and fulfilling orders;

  • processing payments;

  • arranging delivery;

  • providing invoices and order confirmations;

  • communicating with you about your orders or enquiries;

  • providing customer support;

  • managing customer accounts;

  • processing returns, refunds and warranty claims;

  • detecting and preventing fraud or other unlawful activity;

  • operating, maintaining and improving our Site;

  • understanding how customers use our Site;

  • maintaining the security of our systems;

  • complying with our legal obligations;

  • sending marketing communications where permitted by law and in accordance with your preferences; and

  • other purposes reasonably necessary to operate our business.

We will not use your personal information for unrelated purposes unless permitted or required by law.

4. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These parties may include:

  • Shopify, which provides the e-commerce platform used to operate our online store;

  • payment processors and financial institutions involved in processing transactions;

  • delivery and freight providers;

  • technology, website and hosting service providers;

  • IT, security and technical service providers;

  • professional advisers, where reasonably necessary;

  • government agencies, regulators, law enforcement bodies or courts where required or authorised by law; and

  • other service providers where reasonably necessary to provide our services or operate our business.

We do not sell your personal information.

Where we engage third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.

5. Shopify

Our online store is powered by Shopify.

Shopify may process personal information on our behalf in connection with the operation of our online store, including order processing, payments, customer accounts, website functionality, analytics and security.

Shopify's privacy policy is available at:

https://www.shopify.com/legal/privacy

6. Overseas Disclosure and Storage

Some of our service providers may be located outside Australia, or may store or process personal information outside Australia.

As a result, personal information may be disclosed to or stored in countries outside Australia, depending on the services and technologies used to operate our business.

For example, Shopify operates services and infrastructure in multiple countries.

Where the Australian Privacy Principles apply, we will take reasonable steps as required by law when disclosing personal information to overseas recipients.

7. Marketing Communications

We may send you information about our products, services, special offers and other promotions where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe facility included in the communication or by contacting us at sales@nationalcomputers.com.au.

Unsubscribing from marketing communications will not prevent us from sending you non-marketing communications that are necessary to provide our services, such as information about an order you have placed.

8. Cookies and Similar Technologies

Our Site uses cookies and similar technologies.

Cookies are small files stored on your device that allow a website to recognise your browser and remember certain information.

We use cookies and similar technologies for purposes including:

  • keeping the shopping cart and checkout functioning;

  • maintaining customer sessions;

  • providing customer account functionality;

  • remembering preferences;

  • measuring website usage;

  • understanding how visitors use our Site;

  • improving website performance; and

  • maintaining website security.

The cookies used by our Shopify store may include cookies associated with shopping carts, checkout, customer accounts, analytics and tracking preferences.

Some cookies are necessary for the Site to function correctly. Other cookies may be used for analytics or other purposes.

You can control or block cookies through your browser settings. However, blocking certain cookies may prevent parts of the Site, including shopping cart or checkout functions, from operating correctly.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include appropriate technical and organisational safeguards, access controls and security procedures.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide products and services;

  • maintain business and transaction records;

  • meet accounting, taxation and legal obligations;

  • resolve disputes;

  • deal with warranty, return and refund matters;

  • prevent fraud; and

  • enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

11. Access to and Correction of Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the contact details below.

We will generally respond to requests within a reasonable period and in accordance with our obligations under applicable privacy laws.

There may be circumstances in which we are permitted or required to refuse access or correction. If this occurs, we will explain the reasons where required by law.

12. Anonymity and Pseudonymity

Where it is lawful and practicable to do so, you may deal with us without identifying yourself or by using a pseudonym.

However, this will generally not be possible where identification is reasonably necessary, including when placing an order, processing a payment, arranging delivery, dealing with warranty matters or complying with legal obligations.

13. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy law, you may make a complaint to us.

Please provide sufficient information for us to understand and investigate your complaint.

We will:

  1. acknowledge your complaint where appropriate;

  2. investigate the circumstances;

  3. consider the relevant information and our obligations; and

  4. provide you with the outcome of our investigation.

Please contact us using the details below.

If you are not satisfied with our response, or if we do not resolve your complaint within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available at:

https://www.oaic.gov.au/privacy/privacy-complaints

14. Children

Our Site is not directed specifically at children.

We do not knowingly collect personal information from children where it would be unlawful to do so.

If you believe that a child has provided us with personal information and you would like us to investigate or remove that information, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal and regulatory requirements.

The updated Privacy Policy will be published on this page with the revised "Last updated" date.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us.

A P Group Pty Ltd
Trading as National Computers
ABN: 56 006 300 910
2/114 Canterbury Road
Kilsyth VIC 3137
Australia

Email: sales@nationalcomputers.com.au

Website: nationalcomputers.com.au

Last updated: 12 August 2026